1. Shipping Areas

• Physical Items: We ship worldwide. Availability may vary depending on the country.

• Digital Items: Delivered instantly via email or directly through your user account — accessible from anywhere.

2. Shipping Methods & Carriers

• Domestic (Korea): CJ Logistics, Korea Post, or equivalent local couriers

• International: DHL, FedEx, EMS, or local delivery partners depending on your region

• The shipping method is automatically selected based on your location and item type.

3. Shipping Fees

• Domestic shipping: ₩3,000 KRW (Free shipping on orders over ₩70,000 KRW)

• International shipping fees are calculated at checkout based on destination, weight, and size.

• No shipping fees apply to digital items.

4. Delivery Time

• Domestic Orders: Typically delivered within 2–5 business days after payment confirmation

• International Orders: Estimated delivery takes 7–21 business days depending on customs and region

• Digital Items: Sent via email or download link immediately or within 24 hours of purchase

5. Customs & Duties

• For international orders, import taxes or customs duties may apply based on your country’s regulations.

• Customers are responsible for any applicable fees.

• Delays caused by customs clearance are beyond our control.

6. Order Tracking

• Once shipped, a tracking number will be emailed to you.

• You can also check your order status anytime via your account dashboard.

• Digital products are delivered via email without tracking numbers.

7. Shipping Support

• Email: laurencare81@gmail.com

• Business Hours: Monday–Friday, 10:00 AM – 6:00 PM (KST)

• For digital orders, please check your spam or promotions folder if you haven’t received the email.